Few things in the carpet cleaning industry are as frustrating as those dreaded recurring spots. As cleaners we show up at your house, do what we think is a picture perfect cleaning job, only to have you call us back in a few days informing us that those pesky coffee, ink, wine, grease, etc spots are back. This is not a terribly frequent problem for the experienced technician, but it does happen and returning to solve the problem is what can really separate the true pro from the mere tyro.
As a professional who is concerned with his quality of work, and his reputation I seldom complain about these call backs (well, at least not out loud), but instead appreciate the chance to return and correctly finish what I started. It’s not always the fault of the cleaner and there are a number of reasons why those spots in your carpet can return:
- The spot was not fully removed.
- The spot was removed but the spotting agent used to remove it was not fully rinsed out.
- The spot soaked beyond the surface into the carpet backing or pad and gradually wicked back up (almost always the case with pet stains).
These are a few of the most common causes and the first two are easily dealt with and only take a few minutes to correct. In the third case though, once things soak down beyond the carpet surface they can be difficult to deal with. If the spot is small enough there are special tools that may remove it, but often the problem can’t be solved unless the carpet is pulled up, cleaned from the back, and new pad is installed. This creates a lot of extra work and expense and most of the time is not a viable option.
One thing that I have learned over the years is that knowledge often comes from experience. If the cleaning technician or whoever may have come to your house first, takes the time to carefully look at problem areas and then asks a few questions, they will often know right then if these are spots that are likely to return, and can then discuss the possible results. Now, he’s a professional who’s correctly telling you what to expect rather than a guy having to apologize for a lousy job. Big difference!
As the homeowner there are also a few steps you can take to help prevent undesirable cleaning results. We’ve talked about recurring spots but now let’s talk about its close cousin, resoiling. Resoiling would be a post cleaning substance that has been left on the carpet. Sometimes this is also the fault of the cleaner but not always. If the cleaner did not properly rinse the carpet, the soapy residue thats left behind can quickly attract more dirt. In just a few days it will look like the carpet was never cleaned.
What often also happens in the case of resoiling is not the fault of the cleaning company. Most professional cleaners will suggest that you stay off the carpet until it is dry. We can suggest this, but remember, we can’t tell you what to do in your house. If people don’t take the suggestion of the cleaner and proceed to walk around on the wet carpet, by the time it’s dry, it won’t look clean any longer. The wet carpet actually does a really good job of cleaning off the bottom of your shoes. Add to that any accidental food or drink spills and, well you get the picture.
So there you have a few reasons as to why those unwanted spots have a sneaky way of showing up again. In any case, if you are working with a reputable cleaning company, your phone call should always be welcomed, and a return visit should be done in a timely and courteous manner.
Thanks for reading and next time I will try to tackle the difficult question of what is “green cleaning”.